Shipping Policy

Effective Date: August 14, 2026

At SUVALAYA, we are committed to delivering your order safely and on time. Please read the following shipping policy to understand our delivery timelines and shipping process.

1. Order Processing

• Orders are generally processed and dispatched within 1–3 business days after successful order confirmation and payment.

• Orders placed on Sundays or public holidays may be processed on the next business day.

• You will receive order and shipping updates through the contact details provided during checkout.

2. Delivery Time

Our average delivery time is 4–8 business days from the date of dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Remote and certain non-serviceable locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms and conditions mentioned at the time of the offer.

4. Order Tracking

Once your order has been shipped, you may receive a tracking link or tracking details through your registered mobile number or email address.

You can use these details to track the shipment directly with the assigned courier partner.

5. Delayed Deliveries

While we aim to deliver all orders within the estimated 4–8 business days, delays may occasionally occur due to:

• Courier or logistics issues

• Incorrect or incomplete delivery addresses

• Weather conditions or natural events

• Public holidays

• High-volume sale periods

• Government restrictions or other unforeseen circumstances

SUVALAYA will make reasonable efforts to assist you in case of a delayed shipment.

6. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number.

If an order is returned because of an incorrect or incomplete address, failed delivery attempts, or the recipient being unavailable, additional shipping charges may apply for re-delivery.

7. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with at the time of delivery, we recommend refusing the delivery where possible and contacting SUVALAYA Customer Support immediately.

For damaged products, please contact us as soon as possible with photographs or videos of the package and product so that we can investigate the issue with the courier partner.

8. Lost Shipments

If your order appears to be lost in transit, please contact us. We will coordinate with the courier partner to investigate the shipment and provide an appropriate resolution.

9. Contact Us

For any shipping-related questions or assistance with your order, please contact SUVALAYA Customer Support through the contact details provided on our website.

By placing an order with SUVALAYA, you acknowledge and agree to the terms of this Shipping Policy.